Refund policy
Refunds
We accept eligible return requests made within 14 days after delivery.
To qualify, an item must be unused, unworn, in its original condition and packaging, and include all tags and accessories. Proof of purchase is required.
To request a return, contact us at findwisemarket@gmail.com. Before sending anything, wait for approval and return instructions. Because products may ship from different fulfillment partners, the correct return address and instructions depend on the item. Do not return an item to the address shown on its original shipping label unless we specifically instruct you to do so.
Returns sent without prior approval may not be accepted.
Return Shipping
Customers are responsible for return-shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are not refundable unless required by law.
Use a trackable shipping service when returning an approved item. FindWise Market is not responsible for returns lost or damaged during return shipping.
Damaged, Defective, or Incorrect Items
Inspect your order when it arrives. Contact us promptly at findwisemarket@gmail.com if an item is damaged, defective, or incorrect. Include your order number and clear photographs of the item, packaging, and shipping label so we can evaluate the issue.
If the claim is approved, we will provide the appropriate replacement, refund, or return instructions.
Non-Returnable Items
The following items cannot be returned:
- Opened, used, or unsealed personal-care, cosmetic, beauty, hygiene, or health products
- Perishable goods
- Custom or personalized products
- Hazardous materials, flammable liquids, or gases
- Gift cards
- Products specifically marked “Final Sale”
Please contact us before purchasing if you have questions about whether an item is eligible for return.
Cancellations
Cancellation requests may be submitted within 15 minutes after an order is placed. We cannot guarantee cancellation after fulfillment or supplier processing begins.
Exchanges
We do not process direct exchanges. The fastest option is to request a return for the original item and place a separate order after the return is approved.
Refunds
We will notify you after an approved return has been received and inspected.
Approved refunds are issued to the original payment method within 10 business days. Your bank or credit-card provider may require additional processing time. If more than 15 business days have passed since we approved your refund, contact us at findwisemarket@gmail.com.
Contacts
Questions about returns or refunds can be sent to findwisemarket@gmail.com.